CyberLynk will provide entry level support for the PBXact software. If the problem is more complicated then CyberLynk engineers can handle you will be referred to Schmooze for PBXact software support. Since Schmooze is the developer of the PBXact software and you are already purchasing your PBXact SaaS Licensing from them you will be in good hands.
CyberLynk maintains the server hardware, VPS & Dedicated Server billing, upgrades/downgrades and basic account management.
Schmooze offers annual support contracts with POMPS, Peace of Mind Packages for your PBXact server. Schmooze offers differing support options from basic support contracts up to 24 x 7 system outage support. The Schmooze Portal is your one stop shop for telephony service, hardware, licensing and support.
Schmooze provides direct support for all PBXact questions, SIPstation.com, PBXact Modules and PBXact SaaS Licensing.